All orders are processed within [3-7 business days] after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Delivery times are estimates only and may vary depending on location, courier service, and customs processing (for international orders).
Once your order has shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available.
We use the following shipping carriers:
We may choose alternative carriers depending on the destination and delivery efficiency.
Please ensure all shipping information is correct at checkout. We are not responsible for delays or failed delivery due to incorrect or incomplete addresses.
If you need to update your shipping details, please contact us immediately at sophie.hsing@shopline.com.
We are not responsible for delays or lost packages caused by courier issues, customs, or unforeseen circumstances. However, we will assist you in contacting the shipping provider to resolve the issue.
Customers are responsible for any customs fees, import duties, or taxes imposed by their country. These fees are not included in the item price or shipping cost.
If you have any questions about shipping, please contact us at:
sophie.hsing@shopline.com
loading
